For Technical Support for Elster Electric meters (meter only, OEM customers): In the Americas: Please call 800-338-5251 or +1 984-777-5185 In EMEA: Please call +32 562 45 694 For Technical Support for Elster electric meters and other Smart Energy Electricity products (for customers under an active support contract - e.g. SMA). In the Americas: Please call 866-554-9007 with your company's designated pin or open a service request on our Support Portal at HoneywellProcess.com In EMEA: Please call +32 562 45 694 or open a service request at ElsterServiceDesk.Service-Now.com.